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2 am, and it's handled.

The tenant gets the right questions. The on-call manager is woken only for a real leak. The owner hears it from you first, with a photo and the cost.

Your morning, at your Property Co.

Your colours on your own app. Otto in orange, doing the rounds inside it. Try the yes.

Your Property Co.

7:10 am Example

Morning. One request overnight; it was real.

Done overnight

  • 2:04 am: unit 3B leak triaged with photos; on-call plumber booked.
  • Answered three routine tenant questions.

Waiting for your yes

  • Send the owner of 3B the photos and the plumber's estimate?

10:20 am

Where things stand, without a phone call.

Tenants see their request, who's coming and when, on their own page.

Month end

The owner's report writes itself.

Every repair, photo and cost for the month, in your name, ready to send.

One job, start to finish

A leak at 2 am, from the tenant's first text to the owner's update in the morning.

Who does what:OttoYouOur team

  1. Tuesday, 2:04 am, a leak

    Otto
    Your Property Co.

    Customer: 2:04 amThere's water under my kitchen sink.

    Your Property Co.: Thanks for telling us. Is water still running? Can you reach the shut-off valve?

    A tenant texts about water under the sink. Otto asks the questions you set.

  2. Your rule: wake someone

    Otto

    To the on-call manager

    • Active leak, kitchen sink
    • The tenant's photo
    • Your rule: active leaks go to on-call

    Your rules say an active leak goes to the on-call manager, so Otto gets them the details and the photo.

  3. The call is yours

    You
    Your Property Co.

    Emergency plumber

    • Approve the call-out?
    • Otto never pays anyone
    Yes, call them

    Your on-call manager approves the emergency plumber. Paying anyone is never Otto.

  4. Plumber booked

    Otto
    Your Property Co.

    Your Property Co.: A plumber is on the way and will be there within the hour. Thanks for turning off the water.

    The plumber has the address and the access notes.

    Otto sends the plumber the address and access notes, and tells the tenant when, in your company's name.

  5. Morning, the owner's update

    You

    Owner update, drafted

    • Leak under the kitchen sink, fixed overnight
    • The photo and the plumber's cost
    • Waits for you to send it

    A short update for the owner is drafted with the photo and the cost. It has a price, so you read it and send it.

  6. Behind it, our team

    Our team

    Written with you

    • The triage questions
    • The rules for who gets woken
    • The night's conversations, read by our team

    We read the night's conversations, tighten the rules, and answer for what Otto sent.

Off-the-shelf property management software, or one system built for you?

The accounting is what established property management software already does. Keep the ledger in one of them.

Buildium

Built for residential property management, with its own accounting, maintenance requests and resident portals.

It says it's used across the U.S. and Canada. Keep the ledger here.

Yardi Breeze

Built-in property accounting, online maintenance and owner payments, with a Canadian site.

Or keep the ledger here.

Built around it, for you

What's worth building around it is the tenant side: the 2 am triage, the vendor, the owner update.

We build it and run it, beside the ledger you keep.

Your week, moment by moment

Book a fit call.

Tell us how a week at your property management business really goes. We'll tell you what we'd build, and what we wouldn't.

Free, and about 30 minutes.

Book a fit call

Or call 1-888-808-0310