An answering service.
A person answers from a script, usually by the minute.
Better when most after-hours contact is calls that need a voice.
Otto works nights.
The 9 pm text gets an answer in your name. Otto answers. We answer for it.
An after-hours answering service, in your name.
Texts, website messages and email, answered from your own records. Phone calls still ring you; Otto doesn’t take voice calls today.
After hours, Tuesday
- Text, 8:41 pmDo you do aeration in October?Answered, in your name
- Website message, 10:12 pmAre you open Saturdays?Answered from your hours
- Email, 11:30 pmCan someone quote a spring cleanup?Details taken, callback booked
Your customers hear your name. Otto works behind it.
Every reply goes out in your business’s name, and says it’s your assistant.
- From your number and your email.
- Otto is software, not a person.
- A real person on our team answers for him.
Customer: Hi, can someone look at my sprinkler line this week?
Hi Sam, this is Your Landscaping Co.’s assistant. Thursday at 10 or Friday at 2?Your Landscaping Co.
What owners use instead
A text comes in at 9:14 pm. Here’s who answers it without Otto.
9:14 pmCan you fit me in this week?
Someone on your team.
They know the business.
The evenings cost you overtime, or their goodwill.
Voicemail.
Free.
By morning they’ve often called someone else.
How Otto is set up in your business
Otto at Your Landscaping Co.
You first.
Calls ring you or your staff first. Otto answers messages after hours or when everyone’s busy.
Your name, said right.
Every greeting, text and email is in your business’s name. Never ours.
A person, one step away.
Anyone texting can ask for a person. Otto books the callback, and anything urgent goes to whoever’s on call.
A narrow job.
It takes the details, answers routine questions you’ve approved and books callbacks. It doesn’t quote a price to a customer, promise work or haggle.
Everything written down.
Every conversation lands in that customer’s record.
Otto knows where its job ends.
On its own
Inside your rules.
- Booking confirmations and reminders
- Answers from facts you’ve approved
- Review requests after a finished job
For your yes
Ready, waiting on you.
- Anything with a price
- Replies to a complaint
- A change to an ad budget
Never Otto
Always you.
- Signing anything
- Paying anyone
- Deleting anything
- Promising what you haven’t approved
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Book a fit call.
Tell us what comes in after hours now, and what happens to it. We'll tell you what Otto would do with it.
Free, and about 30 minutes.
Book a fit callOr call 1-888-808-0310